Become a Referral Partner

What Does Becoming a HUB Referral Partner Entail?

During the initial HUB Launch, referrals must come through HUB referral partners. Becoming a HUB referral partner means two things:

  • Your agency’s information will be added to the HUB’s software system as a referral source or service provider. (You can update and/ or remove your agency’s listing in the HUB database at anytime.)
  • You will have access to the Care Coordination Systems referral portal. This will allow you to search for clients by name, make HUB referrals, and have access to aggregate reports on progress of your referrals through the HUB.

HUB Referral Partner Informational Series

Launched in 2018, the Referral Call Series outlines key elements of referral to the North Sound Community HUB.  Review recordings and meeting materials below:

Referral Partner User Guide

Once your agency has been provided login credentials to the CCS system, you can access the system’s Client Referral page and complete the Refer Client form electronically.  View the user interface reference guide here:

CCS User Guide


North Sound Community HUB Referral Responsibilities

  • Monitor client status with care coordination agency, including initial assessment, as well as ongoing engagement, and progress towards completion of Pathways addressing client’s key risk factors.
  • Allocate incoming referrals to Care Coordination Agencies based on the HUBs referral allocation process. Click here for this policy (Under Construction)
  • Periodically provide de-identified report on aggregate clients served through Pathways Community HUB who were referred by provider.
  • Periodically seek qualitative and quantitative feedback from referral provider on overall care coordination process and opportunities for improvement.

HUB Population Criteria

The population of focus for the North Sound Community HUB are individuals with co-occurring behavioral and physical health conditions, who are also experiencing confounding social needs.  Specifically, our pilot population is individuals experiencing behavioral health concerns with a compounding condition.  

More info on population criteria here:

Review full population criteria here.